Evalia
Smart Call Analysis Made Simple
Turn every customer call into valuable insights with AI that understands what matters most.
Automatically analyze agent performance, track customer satisfaction, ensure policy compliance, and discover improvement opportunities - all in real-time.
Call Center Analytics isStill Stuck in the Past
Most call centers still rely on outdated manual processes that miss critical insights, waste resources, and leave customer experience to chance.
of call centers lack proper analytics tools
lost annually from poor call handling
of customers won't return after one bad call
more expensive to acquire new vs keep existing customers
The Problems Holding Your Call Center Back
Manual Analysis Takes Forever
Supervisors spend hours manually reviewing calls, but can only analyze a tiny fraction of customer interactions.
You're Flying Blind on Most Calls
Without automated analysis, 95%+ of customer conversations provide zero actionable insights.
Agents Give Inconsistent Information
No way to verify if agents are following company policies or providing accurate answers from your knowledge base.
Insights Come Too Late
By the time you identify issues or coaching opportunities, the moment to act has already passed.
The Real Cost of Poor Call Analytics
Knowledge Base Compliance Risks
Agents provide outdated or incorrect information because there's no real-time verification against your company's knowledge base and policies.
Hidden Customer Frustration
Poor service experiences and incorrect information fly under the radar until customers have already decided to leave and share negative reviews.
Inconsistent Information Delivery
Different agents give different answers to the same questions because there's no system to ensure compliance with your knowledge base.
Lost Accuracy Opportunities
Valuable insights about knowledge gaps, policy violations, and information accuracy remain buried in unanalyzed calls.
Your Calls Hold the Answers
Every customer conversation contains valuable insights about satisfaction, compliance, and improvement opportunities. Don't let them go to waste.
How Evalia Works
Our powerful AI platform transforms your calls into actionable insights through a simple, effective process
Company Setup
AI Analysis
Detailed Results
Company Setup
AI Analysis
Detailed Results
Company Setup
Register your company and configure your specific policies, evaluation criteria, and knowledge base.
AI Analysis
Our advanced AI processes the conversation in the background to extract insights.
Detailed Results
Review detailed metrics, transcripts, and actionable insights to improve performance.
Why Choose Evalia
Policy Compliance
Knowledge Base Integration
Verify that agents provide accurate information
Script Adherence
Ensure agents follow required protocols and procedures
Custom Compliance Rules
Set up rules specific to your industry regulations
Advanced Insights
Key Topics Detection
Automatically identify main discussion points
Frequently Used Words
Spot patterns in vocabulary usage
Custom Alerts
Get notified when specific keywords are mentioned
Call Summaries
Receive concise summaries of each call
Complete Call Analysis
Full Transcription
Accurate text conversion of entire conversations
Multilingual Support
Works with English, Arabic, and multiple other languages
Speaker Separation
Clearly distinguishes between agent and customer voices
Performance Metrics
Call Duration
Track total call time and talking/listening ratios
Speech Rate
Monitor words per minute to ensure clear communication
Sentiment Analysis
Gauge customer emotions throughout the call
Pause Detection
Identify delays, interruptions, and natural breaks
Voice Tone Analysis
Evaluate volume levels and speaking patterns
Experience Evalia
In Action
Explore our collection of real-world audio analysis demonstrations. Listen to sample recordings and discover the powerful insights Evalia's AI can extract.
Customer Service Call Analysis
AI-powered sentiment analysis of customer support interaction with real-time emotion detection and satisfaction scoring.
Sales Call Performance Review
Comprehensive analysis of sales conversation including objection handling, closing techniques, and conversion probability.
Team Meeting Insights
Meeting analysis with participant engagement metrics, key topic extraction, and action item identification.
Ready to Analyze Your Own Audio?
Upload your recordings and get instant AI-powered insights with our advanced analysis tools.
Companies Just Like Yours AreGetting Amazing Results
See how businesses use Evalia to make sure agents give customers the right information every time, improve call quality, and boost performance.
What Our Customers Achieve with Evalia
Agents Now Give Correct Information
Reduction in Quality Review Time
Reduction in Operational Costs
Customer Satisfaction Improvement
Hear From Real Customers
"Evalia helps us make sure our customer service team gives accurate information every time. We quickly found agents who needed extra training and helped them improve right away."
Their Results
Specific improvements achieved with Evalia
Complete Success Stories
Deep dive into how companies like yours solved their call analysis challenges and achieved measurable improvements.
Customer Support Center
Customer Service Outsourcing • 300+ agents
The Challenge
Agents were providing inconsistent answers to customer inquiries across different shifts. Some used outdated pricing information, others gave incorrect product details. Manual quality reviews could only cover 5% of calls, missing critical training opportunities.
How Evalia Helped
Integrated all company knowledge base articles, policies, and procedures into Evalia's monitoring system. Every agent response is now automatically validated against approved information sources to ensure accuracy and consistency.
"Evalia ensures every agent provides consistent, accurate information regardless of their experience level or shift timing. Our customers now receive reliable answers every time."
— Jennifer Torres, Operations Manager
Measurable Improvements
Response Accuracy
Before Evalia
67%
With Evalia
92%
Quality Review Coverage
Before Evalia
5% of calls
With Evalia
100% of calls
Information Inconsistencies
Before Evalia
156 cases/month
With Evalia
18 cases/month
Customer Satisfaction
Before Evalia
76%
With Evalia
89%
Insurance Services Provider
Property & Casualty Insurance • 150+ agents
The Challenge
Insurance products have complex terms and frequently changing regulations. Agents sometimes explained policy benefits incorrectly or provided outdated coverage information, leading to customer confusion and potential compliance issues.
How Evalia Helped
Uploaded all current policy documents, coverage guides, and regulatory requirements to Evalia. The system now automatically verifies that agents explain benefits correctly and flags any deviations from approved language for immediate review.
"Evalia helps us maintain consistent policy explanations while ensuring all agents stay current with regulatory requirements. Our customers receive clear, accurate information about their coverage."
— David Park, Quality Director
Measurable Improvements
Policy Explanation Accuracy
Before Evalia
68%
With Evalia
91%
Compliance Monitoring
Before Evalia
Weekly spot checks
With Evalia
Real-time monitoring
Customer Clarification Calls
Before Evalia
89/month
With Evalia
22/month
New Agent Training Time
Before Evalia
6 weeks
With Evalia
4 weeks
Join these companies transforming their call quality
Ready to Get Results Like These?
Schedule a demo today and discover how Evalia can transform your call quality management in just weeks, not months.
Built with Trust in Mind
Your data privacy and business security are our top priorities
Secure Data Handling
Your audio files are stored safely and processed with care
Private & Confidential
Only you have access to your company's call analysis data
Reliable Infrastructure
Built on trusted cloud services for consistent performance
Access Control
You control who can view and manage your call analysis
Secure Data Handling
Your audio files are stored safely and processed with care
Private & Confidential
Only you have access to your company's call analysis data
Reliable Infrastructure
Built on trusted cloud services for consistent performance
Access Control
You control who can view and manage your call analysis
Why Companies Trust Evalia
Trusted by 200+ Companies
Businesses rely on us for their call analysis needs
99.9% Uptime
Reliable service you can count on every day
Data Privacy Focused
Your data stays yours - we never share or sell it
Customer-First Approach
Dedicated support team ready to help you succeed
Our Commitment to You
We understand that trust is earned. That's why we've designed Evalia to be transparent, reliable, and focused on your success. Your call analysis data is handled with the utmost care, and we're always here to support your team.
Choose Your Plan
Professional
For growing teams
per month • 5,000 calls
- Full call transcription
- Sentiment analysis
- Basic compliance monitoring
- Email support
- Standard integrations
Enterprise
For large organizations
per month • 15,000 calls
- Everything in Professional
- Advanced analytics
- Custom compliance rules
- Priority support
- API access
- Custom integrations
Enterprise Plus
For mission-critical operations
- Everything in Enterprise
- On-premise deployment
- Dedicated support team
- Custom AI training
- SLA guarantees
Average Customer ROI
See the value Evalia delivers
Average annual savings
Average payback period
Efficiency improvement
Start with a 14-day free trial • No credit card required
Frequently Asked Questions
Everything you need to know about getting started with Evalia
Still have questions?
Ready to Transform Your Call Quality?
Schedule a demo or get in touch with our team today
Schedule Demo
See Evalia in action with your own call samples
Get in Touch
Quick Response Promise
• Demo requests: Same day response
• General inquiries: Within 2 hours
• Technical support: Within 1 hour
Send us a Message
Transform Your Call Center Today
Join hundreds of companies using Evalia to improve call quality, boost agent performance, and enhance customer satisfaction.