Evalia

Turn every customer call into actionable quality insights.

Evalia analyzes calls, scores quality, flags risk, and shows managers exactly what to coach next.

Evalia QA Report

Support call - Billing dispute - 08:42

AI analysis complete

QA Score 92

Compliance 88

Sentiment +24%

Annotated transcript File

Agent

I can help with the refund request.

Customer

I was charged twice and need this fixed today.

Risk detected

Refund policy disclosure was missed at 04:18.

Coaching recommendation

Practice policy explanation before offering resolution options.

92 Score

1 Risk

Coaching

How it works

From call to coaching in four steps

Recording active

Quality score: 92%

Capture

Record calls directly from your existing phone or contact-center workflow.

Analyze

AI interprets conversation flow, sentiment, and compliance in real time.

Score

Every call gets a consistent quality and compliance score you can trust.

Coach

Managers receive targeted coaching actions anchored to real call moments.

Inside the report

The page managers actually use after every call.

AI Summary

Customer asked for a refund after a duplicate charge.

The agent showed empathy and resolved the issue, but missed one required policy disclosure before confirming the next step.

Recommended coaching Practice the refund disclosure script before offering resolution options.

QA Score

92/100

Strong call handling

Compliance

1 issue

Disclosure missed

Sentiment

Improved

Customer ended positive

Key moment

04:18

Review this timestamp

End-to-end pipeline

From conversation to coaching in seconds.

01 Input

Customer call

Evalia starts with real customer conversations, recordings, or transcripts.

Process

02 AI Analysis

Analysis + understanding

The platform finds intent, risk, sentiment, objections, and process gaps.

Deliver

03 Output

QA score + coaching

Managers receive clear scores, flagged moments, and coaching recommendations.

What your team gets

Operational impact

Move QA from random sampling to focused decisions.

Evalia turns every call into structured evidence, so managers can prioritize review time, coaching, and risk follow-up with confidence.

100% Call visibility

3x Faster review flow

Review faster

QA teams go straight to the calls and moments that matter instead of manually scanning every recording.

Coach better

Managers see exactly what each agent should improve, backed by examples from the call.

Find problems earlier

Risk, sentiment drops, and policy issues surface before they become recurring team patterns.

Included with every Evalia workspace Login

Who it's for

Built for teams that own call quality.

Every role gets the visibility they need — from the floor to the frontline.

Quality Assurance

QA Managers

Monitor call quality without manually reviewing every recording. Spot trends and flag risks across the entire team.

100% call coverage with AI scoring
Real-time compliance monitoring
Risk flagging and escalation alerts

94% Coverage

3x Faster audits

Learning & Development

L&D Teams

Turn real conversations into focused coaching opportunities. Build training around what actually happens on calls.

AI-generated coaching recommendations
Agent-level skill gap analysis
Training plans from real call moments

87% Adoption

2.5x Faster onboarding

Customer Experience

CX Leaders

Understand customer experience patterns across agents and teams. Make data-driven decisions at scale.

Sentiment tracking per customer journey
Cross-team experience benchmarking
Trend detection and churn prediction

91% Insight rate

40% Less churn

Step into your Evalia workspace

Review calls, manage evaluations, and track quality performance — all in one place.

AI-powered analysis No setup required Works with your existing calls